Support that follows the order
Laboratory workflows can raise time-sensitive questions. Meridian provides a direct point of contact for ordering teams that need help with test availability, specimen requirements, order status, reporting access, or result-delivery questions.
Before collection
Confirm test availability, collection requirements, supplies, and transport instructions before a specimen is obtained.
During processing
Contact the laboratory about order status, missing information, specimen questions, or issues that may affect processing.
After reporting
Request assistance locating an issued report, confirming delivery, or routing an appropriate question to laboratory personnel.